Find out what’s happening at the FRSB.

For media enquiries please contact Lucinda Frostick at or phone 07712 045 308.

Complaint About Unwanted Charity Collection Bag Not Upheld

In its final adjudication ruling published today (31 August 2016), the Fundraising Standards Board (FRSB)1 has not upheld a complaint about the delivery of a Salvation Army Trading Company Limited (SATCoL) clothing collection bag to a household displaying signage that requested no unsolicited marketing materials. While the Code of Fundraising Practice (the Code) does not… Read more »

Magnum Direct Breached Fundraising Code During Fundraising Approaches and Training Sessions and Royal British Legion Failed to Monitor Agency Fundraising Activities

The Fundraising Standards Board(FRSB) has completed its investigation into fundraising practices between Royal British Legion and Magnum Direct, who were fundraising on behalf of the Royal British Legion’s Poppy Lottery campaign. Magnum Direct was not a member of the FRSB but agreed to cooperate with its investigation. FRSB concluded that the agency had breached the… Read more »

Delivery of Unwanted Charity Household Collection Bags Breached Fundraising Code

In one of its final adjudication rulings published today (04 August 2016) the Fundraising Standards Board (FRSB)1 has upheld a complaint about the continued delivery of unwanted clothing collection bags to a household in Cambridgeshire. On 5th November 2015, a complainant contacted the NSPCC to object to receiving an unwanted collection bag from Clothes Aid,… Read more »

Charities Breached Code by Failing to Adequately Monitor Fundraising Agency that Misled Private Site Owners

In one of its last adjudication rulings published today (28th July 2016), the Fundraising Standards Board (FRSB)1 has upheld a complaint about Direct Debit donor recruitment campaigns for the RSPCA and Battersea Dogs and Cats Home (Battersea). The adjudication report has now been passed on to the new Fundraising Regulator2, which took responsibility for regulating… Read more »

Launch of new Fundraising Regulator

Launch of new Fundraising Regulator With the launch of the Fundraising Regulator today, 7th July 2016, the responsibility for regulating charity fundraising now passes from the Fundraising Standards Board (FRSB) to the new body. From today, the Fundraising Regulator will deal with all new complaints raised about charity fundraising. The new body also takes control… Read more »

66,814 Charity Fundraising Complaints Reported in 2015

The Fundraising Standards Board (FRSB) is today (5th July 2016) publishing the annual FRSB Complaints Report, revealing that FRSB member charities recorded a total of 66,814 complaints about charity fundraising in 2015. Charity fundraising complaints have risen from 2014 to 2015. Like-for-like analysis (based on a subset of 1,179 reporting charities) reveals a 6% rise in… Read more »

Charity Call to TPS-Registered Individual on behalf of Dogs Trust Breached Code of Fundraising Practice

In its latest adjudication, the Fundraising Standards Board (FRSB)1 has upheld a complaint about a fundraising call made by telephone fundraising agency NTT Fundraising on behalf of the charity, Dogs Trust. The complainant objected to receiving the fundraising call as he was registered with the Telephone Preference Service (TPS) and did not recall giving permission… Read more »

Fundraising Standards Board Publishes Investigation Report into Telephone Fundraising Practices at GoGen

In an investigation report into telephone fundraising practices at GoGen Ltd, the Fundraising Standards Board (FRSB) has found the telephone fundraising agency and four major charities – British Red Cross, Macmillan, NSPCC and Oxfam – in breach of industry standards. The FRSB’s investigation commenced last July after The Daily Mail published an undercover investigative report… Read more »