Find out what’s happening at the FRSB.

For media enquiries please contact Lucinda Frostick at or phone 07712 045 308.

FRSB Adjudication stresses importance of documenting complaint communications

In its latest adjudication published today (17March 2016), the Fundraising Standards Board (FRSB) has stressed the importance of charities clearly documenting all communication with complainants. The adjudication, addressing a complaint about unwanted charity fundraising approaches from the RSPB, was not upheld by the FRSB adjudication panel due to insufficient evidence of a breach of industry… Read more »

FRSB addresses allegations about AGE UK in today’s Sun newspaper

Responding to allegations in The Sun newspaper today about Age UK’s commercial arrangements with E.ON, Andrew Hind, Chair of the Fundraising Standards Board (FRSB), said: “We have contacted Age UK with regards to claims made about its commercial arrangements with E.ON.  While the terms of the energy deal lie firmly under Ofgem’s jurisdiction, our focus… Read more »

FRSB welcomes PACAC’s call for Trustees to take more responsibility for Fundraising.

Responding to the Commons Public Administration and Constitutional Affairs Committee (PACAC) report into charity fundraising issued today*, the Fundraising Standards Board (FRSB) has welcomed the Committee’s call for trustees to take greater responsibility for fundraising activities. The FRSB believes that a behavioural shift in the way that charities treat supporters is vital if the proposed… Read more »

Data Sharing by Charities Led to High Volume of Fundraising Approaches, Olive Cooke Investigation Finds

FRSB Investigation Report Into Charity Fundraising Practices Instigated by the Mrs Cooke Case, the Fundraising Standards Board (FRSB)1 has established that the sharing of Mrs Cooke’s personal details by charities she supported led to her receiving ever-growing amounts of fundraising mail and feeling ‘overwhelmed’ by the volume of approaches from charities. The FRSB’s investigation commenced… Read more »

Fundraising agency placed undue pressure on public to donate

FRSB investigation finds Oxfam’s fundraising agency, Listen Ltd, placed undue pressure on public to donate In an investigation published by the Fundraising Standards Board (FRSB) today, the charity fundraising regulator has ruled that a fundraising campaign carried out on behalf of Oxfam breached industry standards, when fundraisers from telephone agency Listen Ltd (Listen) applied ‘undue… Read more »

FRSB Response to The Sun’s Claims about Fundraisers Targeting Elderly People

In response to allegations in today’s edition of The Sun that fundraisers at Wesser International targeted elderly people when fundraising on behalf of St John Ambulance, Alistair McLean, Chief Executive of the Fundraising Standards Board, says: “We are concerned to see further allegations about a fundraising agency targeting elderly people when fundraising on behalf of… Read more »

FRSB Investigation into Charity Fundraising Practices Ongoing

In response to an article published today by The Independent, the Fundraising Standards Board (FRSB) confirms that its investigation into charity fundraising practices and charity communication received by Mrs Olive Cooke is ongoing and that no investigation report has been published at this time. The Fundraising Standards Board cannot comment on claims sourced from a… Read more »

Lord Michael Grade appointed interim chair of new Fundraising Regulator

The Cabinet Office announced on the 17th November 2015 the appointment of Lord Michael Grade as the interim chair of the new Fundraising Regulator. In response, Alistair McLean, Chief Executive of the Fundraising Standards Board, says: “We are pleased that the appointment of an interim chair of the new Fundraising Regulator has now been announced… Read more »

Diabetes UK campaign breached code

A Diabetes UK fundraising campaign was found to have breached the Code of Fundraising Practice, in the latest Fundraising Standards Board (FRSB) adjudication. In the adjudication report published today (13th November 2015), the Board of the FRSB ruled that the charity’s pedometer fundraising campaign had breached four clauses of the Institute of Fundraising’s (IoF’s) Code… Read more »

Charity Fundraising Self-regulation meeting

The Minister for Civil Society, Rob Wilson MP and Sir Stuart Etherington co-hosted a meeting  to discuss the implementation of the recommendations of Sir Stuart Etherington’s Review of Charity Fundraising Self-regulation. The meeting was attended by key stakeholders in the sector including the Charity Commission, current regulators and representation from charities. The meeting highlighted a… Read more »