Advice & Regulation
We ask our members to complete an annual complaints return in order to monitor the total level of fundraising complaints across the sector, to highlight common issues behind those complaints and to enable us to feed relevant information back to the organisations that drive and shape fundraising standards and best practice guidance.
All the information you provide on your annual complaints return is kept strictly confidential and we only ever publish results for the membership as a whole.
If you have questions about the annual complaints return then read our Frequently Asked Questions.
If you'd like to see how we define the fundraising categories then please read our Glossary.
These are the results from the FRSB Complaints Report 2013:
||Volume of Activity||Complaints||Avg complaint Rate
|Addressed direct mail||165,866,207||12,474||0.0002|
|Unaddressed direct mail
|Private site face-to-face*
|Volunteer led fundraising
|Other prize draws
*Volume for all fundraising is measured by solicitations, except for these starred methods
** The volume measure for street face-to-face fundraising sign-ups is multiplied by 180 (Source: PFRA) to approximate the number of solicitations made.
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