There were six things that charities needed to do once they’d signed up:
For charities and suppliers
1. Using the tick logo when fundraising
The FRSB tick was a symbol of reassurance, showing that charities were regulated. This helped build public confidence. As a scheme member, charities used the FRSB tick wherever possible on their marketing and fundraising materials.
This included fundraising appeal adverts or leaflets, collection boxes, and the ‘donate now’ pages on their websites if they had one.
Suppliers, were also asked to help build awareness of self-regulation by using our logo on all their marketing communications and company literature.
2. Telling supporters about their Fundraising Promise to them
The Fundraising Promise helped the public understand how members should behave when fundraising and what they’d committed to through self-regulation. They were asked to display their Fundraising Promise on their website and in their offices. They were encouraged to share it with their teams and volunteers so they knew what commitments they had made to their supporters.
3. Having a complaints process and nominated complaints co-ordinator
Having a consistent way to handle any concerns from the public helped save time, showed members interest in getting feedback and helped to improve their fundraising. As a member, they needed to implement a complaints process. It had to make reference to the FRSB as an additional route to resolution.
Members were expected to make their complaints process easily available to supporters by putting in on their website if they had one or by having it in writing.
They also needed to nominate someone in their organisation to be the complaints co-ordinator – this was the person we spoke to were we asked to get involved in a complaint.
See our Top 10 Tips for Complaints Handling for help and advice on dealing with complaints.
4. Followed the Code of Fundraising Practice
The Code of Fundraising Practice gave a consistent framework for members to follow when they were fundraising. This kept members within the law and also showed them go one step further and follow best practice too. Members were encouraged to identify, and make themselves familiar with the sections of the Code of Fundraising Practice that were relevant to their fundraising activities.
Make sure the relevant staff and volunteers are also aware of the relevant rules and regulations outline in the Code.
5. Submitted an annual complaints return
At the start of each calendar year members were asked to complete an Annual Complaints Return, which covered any complaints the organisation received during the previous calendar year. We also asked for the amount of fundraising activity members had done so as these complaints could be put into context. This data was then used to measure performance against peers and also to create our Complaints Report which looked to identify the key concerns the public had about fundraising so as we could help inform and improve the Code of Fundraising Practice.
6. Payed an annual fee
As part of membership, payment of an annual fee was required. This helped to fund self-regulation, building public confidence in fundraising. This was based on the level of voluntary income or fundraising turnover members received.