Complaints

Sometimes things go wrong with fundraising and people want to raise a concern or complain. As the UK’s self-regulatory scheme for charity fundraising, part of our role is to help the public if they have a concern and to work with the charity or supplier to resolve it to everyone’s satisfaction.

The FRSB was replaced by the Fundraising Regulator on 7th July 2016. If you wish to raise a concern about fundraising, please contact them at www.fundraisingregulator.org.uk or by phone on 0300 999 3404