The FRSB helps the public raise any concerns about fundraising, supports charities in being accountable for their fundraising, and works with the Institute of Fundraising to improve fundraising standards.
What we do
We are the independent self-regulator for fundraising in the UK. We encourage high standards in fundraising so that the public can be confident when they make a donation. We have over 1700 members and 50% of all voluntary income in the UK is raised by charities that are regulated by the FRSB.
If you donate to charities or support them in other ways, you want to feel confident that you can trust them. Here’s some of the ways we can help.
Members of our scheme
Our members have committed to following best practice standards. It’s one of the ways they show they care about their supporters and are accountable in the way they raise funds.
For charities & suppliers
We run a membership scheme to help charities and suppliers to show you are accountable, prove your ethical credentials and handle any fundraising complaints.
We’re here to help donors and supporters to raise concerns about fundraising and to help charities set up and follow a robust complaints process.
If you need any help, have any feedback or would like to become a member, please get in touch.
If you have a complaint about fundraising, the FRSB can help. As the regulator of fundraising in the UK, we’ll investigate all potential breaches of the Standards outlined in the Institute of Fundraising's Code of Practice
We have a clearly defined process for dealing with complaints. This allows charities and suppliers to use their complaints procedure before the complaint is passed to the FRSB. Most complaints can be resolved at this stage but the FRSB can help with any complaints that need to be escalated.
Every year, the FRSB publishes a UK fundraising complaints report. This is a summary of all fundraising complaints received by FRSB members. We ask our members to complete an annual complaints return and we publish results annually.
We hold an adjudication if a complaint reaches the final stage of our process. This means that we have been unable to resolve the complaint and have asked our independent board of directors to review the case.
The FRSB can impose sanctions if we find that our members have breached our standards. This may be as a result of a complaint or through an audit we carry out. Here’s the information about the sanctions we can apply.