The FRSB can impose sanctions if we find that our members have breached our standards. This may be as a result of a complaint or through an audit we carry out.
Sanctions if a complaint is upheld
If a complaint against a member is upheld by the FRSB Board, they have the discretion to specify either that no further action is appropriate, or to censure the member and to prescribe one or more of the following sanctions:
For less serious cases
- The member must issues an apology to the complainant
- They must modify or improve the training systems or procedures to minimise the chance of a similar complaint reoccurring
In more serious cases, or in the case of repeated complaints:
- The member must stop using the fundraising method or the conduct that was the subject of the complaint
- The member must withdraw and/or reprint any fundraising materials that were the subject of the complaint
In the most serious cases, or in cases where members have continued with unacceptable practice or failed to take remedial action:
- Their membership of the scheme will be withdrawn
Sanctions in the event of failing an audit
We will clearly outline the areas identified for improvement and closely work with members to make sure that the problems have been addressed.
If we feel however, that a member is unwilling to make the required improvements, then there is a three-step escalation process which (in the worst case) may lead to their membership being revoked.
Expulsion from the scheme is the most severe sanction available to the FRSB but the imposition of fines may be considered in future as an alternative.