The Fundraising Standards Board (FRSB) has welcomed plans to introduce a new compliance regime for doorstep face-to-face fundraising, announced today by face-to-face the Public Fundraising Regulatory Association .
Doorstep face-to-face fundraising is the term used when fundraisers knock at your door to ask for a regular charity donation (usually via Direct Debit) on the doorstep. It does not include cash collections.
Alistair McLean, Chief Executive of the independent regulatory body, the Fundraising Standards Board, says: “Doorstep fundraising is an important technique for so many charities, it can be extremely effective and yield long-term committed donors. But, complaints from residents have risen in recent years and this is a key measure of public sentiment. It is critical that best practice standards are rigorously upheld and that residents’ feedback is listened to. The PFRA’s new regime is an important step in monitoring fundraising practice and capturing that feedback.”
The Public Fundraising Regulatory Association’s new compliance regime for doorstep face-to-face fundraising will be piloted for six months in Greater London, beginning in November 2013. The pilot will involve the PFRA observing training sessions, shadowing doorstep fundraising teams (observing practices, standards and behaviour) and a survey capturing residents’ feedback.
In the event of a breach of the Institute of Fundraising’s Code of Fundraising Practice or the PFRA’s Doorstep F2F Rule Book, penalty points may be issued in accordance with the PFRA’s procedures. The eventual aim will be to publish a Doorstep F2F Compliance Benchmark (DCB).
Public complaints about all forms of fundraising will continue to be monitored and addressed by the independent self-regulatory body, the Fundraising Standards Board. In its most recent Complaints Report, charities reported 5,555 complaints to the FRSB about doorstep fundraising in 2012, up from 2,811 in 2011.