Advice & Regulation
Self-regulation is all about the charitable sector working together to improve fundraising standards and maintain public trust & confidence. It is for all of us to be constantly challenging what is best practice.
It's about listening to complaints and concerns from the public and learning from them, feeding back into best practice.
We aim to provide you with all the advice & guidance you need to implement your FRSB membership obligations, either ourselves or through third party suppliers.
In this section you can find info on the Codes of Fundraising Practice, advice on best practice complaints handling and case studies on best practice from our members.
Member spotlight
5 December 2011
Handling Complaints in Social Media Case Study
Luke Page explains how Mind incorporated social media monitoring into their complaints process.
7 October 2011
Empowering Supporters Case Study
David Martin from WaterAid explains how they integrate supporter feedback into their fundraising processes.
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