FundRaising Standards Board

Advice & Regulation

• The Standards
  • The Codes of Fundraising Practice
  • The Fundraising Promise
  • Self-regulation
  • Influencing the Standards
• Complaints
  • Identifying a Complaint
  • Handling a Complaint
  • Our Process
  • Adjudications
  • Annual Return
• The FRSB Tick
  • Public Confidence
  • Using the Tick
  • Download the Tick
  • Promoting Your Membership
• Your Membership
  • What It Means
  • Getting Started
  • Communicating your membership
  • The Advisory Forum

Adjudications

How do we adjudicate?

We will only be able to uphold a complaint if the FRSB Board consider it a breach of one of the Institute's Codes of Fundraising Practice, or if it is a breach of the Fundraising Promise.

You can see the results of our Board adjudications below.

Sanctions

If a complaint against you is upheld by the FRSB Board, they have the discretion to specify either that no further action is appropriate, or to censure you and to prescribe one or more of the following sanctions:

• You should apologise to the complainant
• You should modify/improve your training systems or procedures to minimise the chance of a similar complaint reocurring

In more serious cases, or in the case of repeated complaints:

• You should stop using the fundraising method or the conduct that was the subject of the complaint
• You should withdraw and/or reprint any fundraising materials that were the subject of the complaint

In the most serious cases, or in cases where, despite being asked to do so, you have failed to desist from an unacceptable practice or take remedial action, your membership of the scheme will be withdrawn.

Latest adjudications