FundRaising Standards Board

Advice & Regulation

• The Standards
  • The Codes of Fundraising Practice
  • The Fundraising Promise
  • Self-regulation
  • Influencing the Standards
• Complaints
  • Identifying a Complaint
  • Our Process
  • Adjudications
  • Annual Return
• Supporter Care
• The FRSB Tick
  • Public Confidence
  • Using the Tick
  • Download the Tick
  • Promoting Your Membership
• Your Membership
  • What It Means
  • Getting Started
  • Communicating your membership
  • The Advisory Forum

Getting Started

There are four simple things that need to happen once you've signed up to the FRSB scheme:

• Use the tick logo when fundraising
• Tell supporters about your Fundraising Promise to them
• Have a complaints process and nominate a complaints co-ordinator
• Follow the relevant Codes of Fundraising Practice

Display the Tick Logo

• Download a copy of the tick logo from the FRSB website
• Then start using it on your fundraising materials wherever you can - this includes the 'donate now' pages on your website if you have one, fundraising appeal adverts or leaflets and collection boxes

Tell people about your Fundraising Promise

• Display your Fundraising Promise on your website and/or in your offices
• Share it with your team and your volunteers so they know what commitments you have made to your supporters
• You can download a template of the Fundraising Promise to which you can add your logo and contact details

Be ready to handle complaints

• You need to implement a complaints process - a generic complaints process is available should you not currently have one. It must make reference to the FRSB as an additional route to resolution
• Once you have this you should make it easily available to supporters by putting in on your website if you have one or by having it in writing.
• You need to nominate someone in your organisation to be the complaints co-ordinator - this is the person we will speak to should we be asked to get involved in a complaint

Follow the Codes of Fundraising Practice

• You should identify, and make yourself familiar with the Codes that are relevant to your fundraising activities.
• Make sure the relevant staff and volunteers are also aware of these Codes