14 March 2012
FRSB Members Say Self-regulation Has Improved Public Trust and Confidence
Self-regulation has positively impacted public trust and confidence in charity fundraising, according to 71% of Fundraising Standards Board (FRSB) members.
The FRSB is revealing the results of its membership survey, conducted during February and completed by 330 organisations (25% of FRSB members). The survey explored the impact of self-regulation and the FRSB, how members have changed their fundraising and complaint handling practices and their suggestions for improving and strengthening self-regulation of fundraising.
Key findings include:
- 92% of members think self-regulation is an effective scheme for fundraising
- 88% think the FRSB has had a positive impact on the standard of complaint monitoring and handling in the sector
- 84% think self-regulation has had a positive impact on charity fundraising
- 83% think the FRSB has had a positive impact on transparency and accountability in fundraising
- More than 7 in 10 members (71%) think that self-regulation has positively impacted public trust and confidence in charity fundraising
- Since joining the FRSB, 59% of members have improved the way they monitor the organisation’s compliance to fundraising best practice and 52% have improved complaint handling processes
When asked how self-regulation could be strengthened and/or improved, FRSB members indicated:
- 87% think the FRSB should do more to promote the scheme to the public
- 75% think all charities that fundraise should be members
- 74% think the FRSB should have stronger sanctions against members that break the rules
Alistair McLean, Chief Executive of the Fundraising Standards Board, says: “It is fantastic that our members feel self-regulation and the FRSB has made a real impact. The sector has shown continued commitment to the scheme, with our member charities raising 45% of all voluntary income in the UK.
“The large majority of our members think that all fundraising charities should be members and this must be a consideration within our forthcoming submission to Lord Hodgson’s review. Public trust and confidence in charity fundraising is paramount and can only be achieved through the display of consistently high standards across the sector and a shared commitment to transparency and accountability.”
Gill Raikes MBE MInstF(Dip), Director of Fundraising at the National Trust adds: “When the National Trust first became an FRSB member, we took a thorough look at our complaints procedures and donor handling to ensure it is of excellent quality. We are even more aware now of the damage that can be done if customers and donors alike are not treated with the ultimate care and respect. We are ever conscious of supporters’ views and our relationship with them has grown even stronger.”
To date, around 1,400 organisations (representing 45% of voluntary income) are signed up to self-regulation as members of the FRSB. Membership includes the large majority of the top 100 fundraising charities.
We now have 1486 members using our tick.Search members