FRSB News
5 December 2011
Handling Complaints in Social Media Case Study
Luke Page explains how Mind incorporated social media monitoring into their complaints process.
7 October 2011
Empowering Supporters Case Study
David Martin from WaterAid explains how they integrate supporter feedback into their fundraising processes.
3 October 2011
Implementing a Complaints Process Case Study
Dawn Grover explains how Breast Cancer Campaign implemented their new complaints handling process.
17 June 2010
Kidney Research UK Case Study
Peter Storey demonstrates how a fundraising charity can put fundraising centre stage.
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