Privacy Policy

We take our responsibilities regarding the confidentiality of your personal information very seriously. Our privacy policy is set out below.

Last updated: 21 November 2013

If you use any of the services we provide, you will be deemed to have consented to the collection and use of the personal information you submit to us in the ways described below. Therefore, please read this policy with care and if you have any questions or comments, email us at

Collecting information

In order for us to provide our services to you, including (but not limited to) information, updating and bulletin services (the “Services”), we might ask you to provide us with certain personal information.

Any personal information which is collected by us will be used only by us in accordance with current data protection legislation.

Such personal information will be collected and processed by us or our agents for the following purposes:

  • To provide the Services to you Administration; and
  • In the case of members of the self-regulatory scheme, marketing, advertising and promotions

Using your personal information

Collecting and processing your personal information for the above purposes might entail sharing the information with employees, contractors, the professional advisors of the fundraising organisation about which you’ve complained and other relevant regulators and enforcement bodies.

From time to time we may wish to collect information of a sensitive personal nature from you. In such cases before we ask you for the information we will inform you of how we intend to use the information and we will ask for your explicit consent.

If you object to the use of your personal information in any of the ways mentioned here then please email us at

Protecting Information

We have strict security measures to protect Personal Data.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer

The internet

If you communicate with us using the internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.

Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.


When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer. These are called ‘cookies’.

Find out more about the cookies we use.


We exclude all liability for loss that you may incur when using these third party websites.

Access to information

You have the right to ask us for a copy of the personal information we hold on you (for which we may charge a small fee), and to correct any inaccuracies in that information.

If we decide to change our Privacy Policy, we will post such changes on this page to that you are always aware of how we use you personal information and in what circumstances we may disclose it.